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Chick-Fil-A has been rewarded with America’s top fast food restaurant in the American Customer Satisfaction Index for the seventh consecutive year.
Chick-Fil-A won a total of 83 points, a 1 point decrease from 2020 as they had 84 points. The fast food restaurant also had a 3 point decline from 2019 and a 4 point decline from three consecutive years, 2018, 2017, and 2016 as stated in the ACSI website. “The company still demonstrates customer satisfaction dominance,” ACSI reported. “With its strong satisfaction edge and plans to continue expanding, the chicken specialist could pose a threat to even the largest players in the industry.”
“The chain, which is open six days a week and closed on Sundays, made the third-highest sales at $10.46 billion in 2018, falling behind Starbucks, which made $20.49 billion in total sales, and McDonald’s, which made $38.52 billion, according to Nation’s Restaurant News” (Daily Caller).
On Saturday, June 12th, a bill was signed by Republicans Governor Greg Abbott of Texas which makes it illegal for cities inside the state of Texas to interfere with the restaurant’s business based on the founder’s and CEO’s Christian stance on traditional marriage. The bill was named “Save Chick-Fil-A.”
ARTICLE: COOPER RODRIGUEZ
MANAGING EDITOR: CARSON CHOATE
PHOTO CREDITS: USA TODAY