Woman accuses Delta airlines of discrimination for not selling her a non-gendered ticket

An Arizona woman slammed Delta Air Lines in a series of tweets last week, accusing the company of discrimination because she was unable to buy an “X” ticket in the gender category for her nonbinary child.

Dawn Henry, 52, said she had wanted to buy her 21-year-old a surprise ticket for Christmas when she found that the booking tools only allowed male and female options. 

Henry said her child identifies as neither exclusively male nor female, and her child’s birth certificate and Washington state driver’s license have an “X” marker on them.

She wrote in the first of 19 tweets on Thursday that Delta “is discriminating against #nonbinary individuals and not allowing them to fly despite legal ID issued by states that allow X on birth certificates and state-issued IDs.” She added, “This threat is the ongoing saga of me trying to purchase a ticket for my non-binary adult child.” 

She continued on to note that the Transportation Security Administration “requires that the boarding pass reservation match your state issued ID. TSA accepts X as a gender marker on state IDs. The problem isn’t with TSA. The problem is with airlines, like @Delta and @AlaskaAir.”

Henry said that the Delta rep with whom she had a phone call to make the reservation “was really trying to help, but she was unable to change the gender designation to X. I explained what TSA had told me about the #nonbinary designation.”

“Gender identity is protected under the Civil Rights Act. How is @Delta’s disparate treatment in refusing to issue a ticket with the correct TSA-required legal #nonbinary gender marker legal?” Henry asked.

The issue comes three years after Delta as well as several other major U.S. airline carriers said they would update their ticketing systems to include nonbinary travelers. American and United already provide an option for nonbinary travelers.

Henry said she would not be taking legal action against Delta. A Delta rep said that adding a nonbinary action is a complicated process requiring several departments, but it reportedly the change will be made sometime this year. 




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