A Virginia man has been refunded $600 after Uber automatically charged him when he got stuck for nine hours in the I-95 traffic jam during this week’s winter storm.
Andrew Peters was returning to his home in Richmond, Virginia, after a trip to San Francisco. On his Uber ride from the airport, Peters became stuck in the now-infamous I-95 traffic jam in Virginia this week that left some drivers trapped for over a day.
The traffic jam, which occurred after a snowstorm pummeled the region on Monday, began after several tractor-trailers slid on icy roads and made the highway impassable. After his nine hour ordeal, Peters paid $200 for his Uber ride, and later discovered the rideshare company had charged him an additional $400.
Uber’s website states customers may be charged extra in order to compensate drivers when unexpected events cause rides to take longer than anticipated. Peters contacted Uber to dispute the fee, and was refunded the full amount of his trip.
Uber spokesperson Michelle Blackwell told NPR those at Uber “appreciate [Peters’] patience through this process and are so glad that he and his Uber driver got home safely.”
ARTICLE: LAURA SPIVAK
MANAGING EDITOR: CARSON CHOATE
PHOTO CREDITS: 929NIN.COM
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