NYC Mayor Bill de Blasio says NYPD must be about ‘customer service’

Mayor de Blasio summed up his priorities in regards to New York policing as “customer service.”

During his daily City Hall news conference, de Blasio dubbed his “revolutionary” initiative for the NYPD “a paradigm shift,” saying, “Customer service has to be what the NYPD is about.” He said part of the push would involve putting a “community guide” in each of the city’s police stations to greet visitors at the door. The mayor, whose term ends this year, said he was motivated by years of complaints about cops who are sometimes “gruff and dismissive.”

“So many people who just were trying to exercise their rights to get information or file a concern or complaint, find out what’s happening with a case, they were treated in a way that doesn’t have anything to do with customer service or respect,” de Blasio said. “That’s not acceptable and it’s not going to build the bond we need.”

NYPD Chief of Patrol Juanita Holmes, who took part in the news conference, said that “all police officers are greeters” but added that de Blasio’s plan would help create a “warmer, kinder, friendly…gentle environment.”

In response to a question from The Post at Thursday’s news conference, de Blasio defended his decision to focus on “customer service” amid the city’s surge in shootings by claiming that improving police-community relations “is absolutely [a] prerequisite to being as safe as we need to be.” Holmes also said the NYPD was “always focused on violence, that’s at the top of the list.” She continued, “If you think we can’t focus simultaneously on gun violence, you’re truly mistaken.”

“We have eyes on both areas, which are equally important.” An NYPD source called de Blasio’s “customer service” plan “just stupid and crazy,” while another described it as “utterly the most horrific idea I’ve heard thus far being on the job.” The cop added, “Since when did policing become like walking into a T-Mobile store? Policing is not a pretty business so let’s not pretend that it is.”




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Paul, 37, is from Scotland in the UK, but currently lives and works in Bangkok. Paul has worked in different industries such as telemarketing, retail, hospitality, farming, insurance, and teaching, where he works now. He teaches at an all-girls High School in Bangkok. “It’s a lot of work, but I love my job.” Paul has an active interest in politics. His reason for writing for FBA is to offer people the facts and allow them to make up their own minds. Whilst he believes opinion columns have their place, it is also important that people can have accurate news with no bias.

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